تحدي الحلول المستدامة لضيوف الرحمن

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Umrah Challenge

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Why Join the Challenge?

  • Contribute to serving the Guests of Rahman
  • Direct access to valuable technical content
  • Mentorship from experts in various fields
  • Opportunity to showcase at the Umrah & Ziyarah Forum
  • Business management skills training
  • Winning projects have the chance to be incubated by the Ministry of Hajj and Umrah
  • Cash prizes for winners

Umrah Challenge Tracks

Awareness & Communication

Challenges of this Track

Digital Services, Booking & Registration

Challenges of this Track

Ritual Performance, Crowd Management & Transportation

Challenges of this Track

Health & Safety

Challenges of this Track

Experience Enhancement & Service Improvement

Challenges of this Track

Comprehensive Service Provision

Challenges of this Track

People with Disabilities

Challenges of this Track

Umrah Challenge Phases

Announcement of the qualified teams

March 21

Initial filtering and
selection phase

March 20

Launch of the Umrah
Challenge

March 12 - 15

Registration phase opens
for participants

February 28 - March 20

Orientation sessions and
Q&A about the challenge

February 28

Challenge Analysis
Workshops

February 10 - 27

Final Pitching
&
Awarding Winners

April 16

Training and mentoring
workshops
for the final phase

April 14 - 15

Announcement of teams
advancing to
the final phase

April 9

First-phase
Pitching for teams

April 7

Training and mentorship
sessions
for the first-phase teamse

March 22 - 28

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Awareness & Communication Challenges

This track aims to innovate solutions that enhance the pilgrims’ experience through effective awareness and smart communication. You can propose solutions for various challenges, such as:

  • How can we provide pilgrims with clear and comprehensive information before arriving in Saudi Arabia in an interactive and engaging way?
  • What are the effective ways to offer multilingual guidance and instructions at entry points to ensure a smooth and welcoming arrival?
  • How can we reinvent guidance methods inside and around the Two Holy Mosques to make them clearer and more interactive, enhancing visitors’ experience?
  • What smart solutions can help raise pilgrims’ awareness of proper behaviors during rituals to ensure a smoother and more organized experience?
  • How can we promote the concept of “Makkah is all Haram” and introduce pilgrims to important information within Makkah and Madinah in creative and easy-to-understand ways?
  • What modern approaches can enhance communication channels and inquiry centers, making them intelligent, multilingual, and capable of real-time interaction with pilgrims’ needs?
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Digital Services, Booking & Registration Challenge

This track focuses on leveraging smart digital solutions to facilitate the Umrah journey through the development of innovative platforms and technologies that enable pilgrims to access services efficiently. You can propose solutions for various challenges, such as:

  • How can we enhance the pilgrims’ experience through digital applications, incorporating advanced services for crowd management, bookings, and instant information?
  • What creative ways can integrate AI and augmented reality into the Umrah experience to make it more interactive and personalized?
  • What new smart digital services can be developed to facilitate the pilgrim’s journey, making it more efficient and seamless?
  • How can we design diverse Umrah packages that cater to all groups while ensuring easy accessibility and booking?
  • What technological solutions can accelerate and streamline marketing and registration processes while ensuring a smooth user experience?
  • How can we develop comprehensive and user-friendly tools and platforms for application and booking processes?
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Ritual Performance, Crowd Management & Transportation Challenges

This track aims to develop innovative and sustainable solutions to facilitate ritual performance and crowd movement, ensuring a more spiritual and seamless experience for pilgrims. It focuses on improving access to Makkah and Madinah and internal mobility. You can propose solutions for various challenges, such as:

  • What solutions can make access to Makkah and Madinah and internal transportation smoother, especially during peak times?
  • How can we facilitate the experience of Ihram and Tahallul and manage personal belongings, particularly for solo pilgrims?
  • What innovative ways can enhance public transport efficiency in Makkah and Madinah to ensure smooth crowd flow?
  • How can congestion on roads leading to the Holy Mosques be addressed through effective technological and organizational solutions?
  • What solutions can increase the capacity of the courtyards of the Two Holy Mosques while ensuring visitors’ comfort and safety, especially during peak seasons?
  • How can Tawaf and Sa’i management be improved to ensure a more organized and fluid experience?
    • What smart solutions can enhance crowd flow management during Tawaf?
    • How can the experience of greeting the Black Stone be organized in a safe and seamless manner?
    • What mechanisms ensure that clinging to the Kaaba’s drapes does not disrupt Tawaf movement?
    • How can prayers inside Hijr Ismail be managed while maintaining smooth movement?
    • What effective ways can regulate entry and exit from the Mataf to ensure pilgrims’ safety?
    • How can the transition from Tawaf to Sa’i be made easier and more organized?
    • What solutions can improve the mobility of the elderly and people with disabilities within the Holy Mosques?
  • How can the experience of visiting the Rawdah in the Prophet’s Mosque be improved for greater comfort and organization?
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Health & Safety Challenges

This track aims to enhance pilgrims’ health and safety through innovative and sustainable solutions that ensure effective medical care and health services in Makkah and Madinah. You can propose solutions for various challenges, such as:

  • What solutions can ensure the availability of round-the-clock medical and health services in Makkah and Madinah for effective pilgrim care?
  • How can transportation and emergency response within the Holy Mosques be enhanced to ensure immediate intervention for urgent cases?
  • What mechanisms can provide comprehensive and affordable health insurance for pilgrims, facilitating swift responses to medical emergencies?
  • How can we deliver clear health information and guidelines to pilgrims, especially those coming from different countries, to ensure their awareness of necessary health practices?
  • What innovative solutions can ensure a clean and safe environment within Makkah and Madinah by improving sterilization and continuous sanitation systems?
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Experience Enhancement & Service Improvement Challenge

This track aims to develop innovative programs that enable pilgrims to explore historical and Islamic sites in Makkah and Madinah and strengthen their connection through rich and interactive experiences. You can propose solutions for various challenges, such as:

  • What effective ways can develop programs that allow pilgrims to learn about historical and Islamic sites in Makkah and Madinah and deepen their connection to them?
  • How can modern technologies such as virtual tours and digital interaction be leveraged to enhance the pilgrim’s experience within and around the Two Holy Mosques?
  • What solutions can revive Islamic and historical sites while providing multilingual digital awareness content?
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Comprehensive Service Provision Challenges

This track aims to enhance the pilgrims’ experience by offering integrated services that meet their various needs, especially during high-demand seasons. You can propose solutions for various challenges, such as:

  • What solutions can ensure the availability of suitable accommodation at fair prices, especially during peak seasons?
  • How can we improve the electronic booking experience for hotels and transportation to make it easier and smoother for pilgrims?
  • What ideas can contribute to providing tailored services for individual pilgrims, such as a personal digital guide to assist them throughout their journey?
  • How can we improve the quality of food services and ensure meal availability that suits different nationalities and dietary needs?
  • What smart technologies can be used to provide instant translation services that facilitate communication with non-Arabic-speaking pilgrims?
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People with Disabilities Challenges

This track aims to develop innovative solutions that ensure easy access for pilgrims with disabilities to the services provided by various entities in the Umrah sector. You can propose solutions for various challenges, such as:

  • What solutions can ensure seamless access for people with disabilities to the services offered by different entities in the Umrah and Hajj sector?
  • How can we improve the experience of accommodation, catering, and transportation to and from the Holy Mosques to ensure greater comfort for pilgrims with disabilities?
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